Privacy Policy for EatApp Mobile Application

Last Updated: July 28, 2025
Juice Explosion Pty Ltd t/a EatApp ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile application ("App") and related services. By using the App, you agree to the practices described in this policy.

This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) and other privacy laws.

1. Information We Collect

We collect the following types of information when you use the App:a.

a. Information You Provide

Personal Information: Name, email address, phone number, and payment information (e.g., credit card details) when you create an account, place orders, or contact us.
User-Generated Content: Feedback, reviews, or messages submitted through the App.

b. Information Collected Automatically

Device Information: Device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Data: App interactions, pages viewed, features used, and time spent in the App.
Location Data: Precise or approximate location (if enabled) to provide location-based services, such as finding nearby restaurants.
Analytics Data: Anonymized data about App performance and user behavior, collected via third-party tools (e.g., Google Analytics).

c. Information from Third Parties

Payment Processors: We use third-party services like Stripe to process payments. These providers may collect payment details directly from you.
Social Media: If you log in via social media accounts (e.g., Google, Apple), we may receive limited information, such as your name or email, subject to your account settings.

2. How We Use Your Information

We use your information to:

Provide and improve the App’s functionality, such as processing orders and personalizing content.
Deliver location-based services, like restaurant recommendations (with your consent).
Send push notifications about order updates or promotions (if you opt in).
Analyze App usage to enhance performance and user experience.
Communicate with you, including responding to inquiries and sending service-related notices.
Comply with legal obligations, such as tax reporting or responding to lawful requests.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that provide services like payment processing (e.g., Stripe), hosting, analytics (e.g., Firebase), or customer support. These providers are contractually obligated to protect your data.
Business Partners: Restaurants or delivery services to fulfill your orders.
Legal Authorities: When required by law, such as in response to a court order or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity.

4. Third-Party Services

The App uses third-party services that may collect data. These include:

Stripe and eWay: For payment processing. See Stripe’s and eWay's Privacy Policies.
Google Analytics/Firebase: For usage analytics. See Google’s Privacy Policy.
Push Notification Services: To send notifications (with your consent).

These services may use cookies, SDKs, or other tracking technologies. We do not control their data practices, so please review their privacy policies.

5. Your Choices and Rights

a. Your Choices

Location Data: You can disable location access in your device settings, but this may limit some App features.
Push Notifications: You can opt out of notifications in the App or your device settings.
Account Information: You can update or delete your account information by contacting us at support@eatapp.net.au (mailto:support@eatapp.net.au).

b. Your Rights

Under the Australian Privacy Principles and, if applicable, GDPR, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your data (subject to legal obligations).
Object to or restrict certain data processing.
Withdraw consent (where applicable).
Lodge a complaint with a supervisory authority, such as the Office of the Australian Information Commissioner (OAIC).

To exercise these rights, contact us at support@eatapp.net.au (mailto:support@eatapp.net.au).

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your information, such as encryption for data in transit and secure storage. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to provide the App’s services, fulfill legal obligations, or resolve disputes. For example:

Account data is retained while your account is active.
Order data may be kept for tax or legal purposes (typically 7 years under Australian law).
Anonymized analytics data may be retained indefinitely.

You can request data deletion by contacting us, subject to legal requirements.

8. Children’s Privacy

The App is not intended for users under 16. We do not knowingly collect personal information from children under 16. If we learn we have collected such data, we will delete it promptly. Contact us if you believe we have collected data from a child under 16.

9. International Data Transfers

Your information may be processed or stored in countries outside Australia, such as the United States, where our service providers operate. We ensure these providers comply with applicable privacy laws or equivalent safeguards (e.g., GDPR-compliant contracts).

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via the App or email. The updated policy will be posted here with a revised “Last Updated” date.

11. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

EatApp
Email: support@eatapp.net.au (mailto:support@eatapp.net.au)
Address: [Insert your business address]
For complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

App Store-Specific Disclosures

Apple App Store – App Privacy Details

For App Store Connect, you’ll need to complete the App Privacy Details questionnaire. Based on this policy, you may need to disclose:

Data Types Collected: Contact Info (name, email, phone), Payment Info, Location, User Content (reviews), Identifiers (device ID), Usage Data, Diagnostics.
Purpose: App Functionality, Analytics, Developer Advertising (if applicable), Other Purposes (e.g., legal compliance).
Linked to Identity: Specify which data (e.g., name, email) is linked to the user’s identity.
Tracking: Disclose if you use data for cross-app tracking (e.g., via advertising IDs). If EatApp does not engage in tracking, state “No data used for tracking.”

Google Play Store – Data Safety Section

For the Play Console, you’ll need to disclose:

Data Collected: Personal Info (name, email, phone, payment info), Location, App Activity, App Info & Performance.
Data Shared: Personal Info (with restaurants for order fulfillment), Payment Info (with processors like Stripe).
Security Practices: Data encrypted in transit (e.g., HTTPS), users can request deletion.
Ephemeral Data: If any data is processed only on-device (e.g., temporary caching), note it’s not collected.